Collection of taxes by impartial
implementation of all Acts.
•
Efficient, transparent, responsive and accountable
administration.
Our Commitments
•
Access to information with courtesy
and helpfulness.
•
Empowerment of dealer by creating awareness
and updating their knowledge through dissemination of information
about their rights, obligations, procedures, changes / amendments
in law(s).
•
Conduct regular meetings of Service Cell
to interact with dealers' Associations to redress their grievances
and obtain feedback to undertake corrective measures.
•
Review of Laws, Rules and regulations and
procedures for smooth application / implementation of Acts and
better tax compliance.
Our Responsibilities
•
Acknowledgement of communication
and reply thereon within 7 days.
•
Recording attendance in all proceedings.
•
Keeping on record returns, challans,
other documents received from dealers.
•
Keep relevant files / record ready
when dealer is called for appeals, assessment etc.
•
Observe punctuality regarding
office timing, lunch, tea-break etc.
•
Keep working place neat, clean
and tidy.
•
Regular publicity of due dates
of filing returns and payment of tax.
•
Regular training of staff to enhance
professional competence and promote respect and helpful attitude
towards dealers in their official dealings.
We Undertake
•
Collection of returns / challans
from various banks without calling the dealers for that purpose.
•
Disposal under Summary Assessment
of eligible returns.
•
Reasonable opportunity of being
heard before passing orders in Assessment, Appeal proceedings where
additional demand is proposed.
•
Observe response time as……
Sr.No.
Activity
Response Time
1
Acceptance of application for Registration.
Across the counter.
2
Grant of Certificate
--Under Profession Tax
Across the counter.
--Under Maharashtra Value Added Tax Act and other Acts. ( If all documents are enclosed with application)
Same day in most of the cases
-- In other cases .
Within 30 days.
3
Supply of blank return / challan forms and other prescribed
blank forms.
Free supply across the counter.
4
Acceptance of NIL returns.
Across the counter
5
Passing of assessment order from the date of final hearing.
.
10 working days
6
Issue of 'C', 'E', 'F' & 'H' forms.
Across the counter & home delivery by courier in case the application is submitted online
7
Grant of refund payment order . from the order of the Assessing
Officer along with interest
Within 90 days .
8
Acceptance of Appeal application.
Across the counter
9
Passing of Appeal order after final hearing.
Within 30 days
10
Decision on application for Amendment / Rectification
Within 30 days
11
Disposal of Application for clearance Certificate.
Within 3 days.
12
Finalisation of proceedings where cases are remanded back
in Appeals.
Within 90 days.
13
Service of any Order after date of issue.
Within 10 days.
14
Issue of scroll certificate from the date of application.
Within 10 days.
15
Acknowledgement.
Within 7 days.
Redressal of Grievances
•
In case of non-response
•
Supervisory Officer i.e. Asstt.
Commissioner, Dy. Commissioner
•
or Zonal Additional Commissioner
•
can be approached for redressal
of difficulties or for non-compliance
Our Expectations
•
Co-operation in making the administrative
system, efficient, accountable and responsive through regular feedback,
free and fearless suggestions / interactions.
•
Ensure complete details such as
RC No. / Name on the return / challan.
•
File regular and correct returns
by due dates such as
